Shoe Boxes: If you are returning shoes, they MUST be returned to us in an additional box or bag. If you receive a missing item, you MUST contact us within 24 hours of date received to address the missing item and for your package to be resolved. If we receive the defected item after the 14 day period, we will refuse it and your order will become null and void. We MUST receive the defected item within 14 days of the date you received the return label. After notifying us of the defected item, we will then issue you a return label to send the item back to us. After the 24 hour time frame is over, your order is complete. If you receive your package and there is a damaged item, you MUST contact us within 24 hours of date received to inform us of the damage and we will then direct you to the next steps in correcting your order. You may use your store credit from 3 months of the date it was issued to you. Once the invoice is paid, we will then reship out the order.ĭue to frequent changes in inventory we do not offer exchanges. If a return comes from from a different Country- customer will pay exact postage to resend the package.) We will notify customer that their item was returned to us. There will be a $8 invoice sent to customer to reship the item. Orders returned to us due to incorrect customers address: If we receive a return due to customer entering the incorrect address at checkout. Please email or message us on our social media platforms to get clarification if your specific item can be rushed! NOT all made to order items can have a rush order. You need to state in the notes at checkout that you need this as a rush order and when you need it by. This fee will be invoiced to you- we will not process your order unless this invoice has been paid. RUSH ORDERS: If your order has a TAT and you need it sooner than the TAT- there is a $10 RUSH FEE. Vendor Show Sales ( Anything that has been purchased at our vendor shows are FINAL SALE.) Any marked down items and any TODAY ONLY Sale items. All tags must still be attached (if applicable.) No makeup stains, any stains, holes, and/or perfumes. To be eligible for store credit, your item must be unworn and in the same condition that you received it. The only time we offer refunds is if there was a defect with your order, and/or if the issue was our own fault. If we receive your return after the 14 day grace period we will refuse your package from the carrier. We do not issue store credit for shipping charges, ONLY for the item that was purchased. Returns are eligible for store credit ONLY in the form of a discount code. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.We MUST receive eligible returns within 14 days of the date you received your package. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice.
0 Comments
Leave a Reply. |